This Privacy Policy explains how Luma Exchange (“we”, “our”, “the Company”) collects, uses, protects, and shares information about Clients (“you”, “your”) when you use our platform and services. By registering an account or using Luma Exchange, you consent to the practices described below.
When you create an account with Luma Exchange, you will be required to provide certain personal details, including but not limited to:
You agree to provide accurate, complete, and updated information when registering and while using Luma Exchange. Impersonation of another individual or entity is strictly prohibited. Any updates to your personal details must be communicated to us within 30 days of the change.
Your details may be used for the following purposes:
You may opt out of marketing messages at any time by adjusting your account settings, following the unsubscribe instructions in our emails, or contacting us at helpdesk@lumaexchange.com.
Luma Exchange will not share your personal information with third parties except:
Non-identifiable, aggregated data may be used for statistical and marketing purposes.
To comply with financial regulations, Luma Exchange may request identification documents (such as government-issued ID, proof of address, or corporate documents). Failure to provide required documents may result in suspension or closure of your account.
We take appropriate measures to safeguard your information using encryption, secure storage, and restricted access. All sensitive data, including authentication details, is stored in accordance with applicable laws and industry standards.
Luma Exchange does not store or collect payment card details. Payment data is processed securely by authorized third-party providers using industry-standard encryption (TLS 1.2, AES-256).
Upon registration, you will create a username and password. You are solely responsible for maintaining the confidentiality of these credentials. Sharing login details with others is strictly prohibited. Luma Exchange will not be liable for any losses or damages resulting from unauthorized use of your account.
You must immediately notify customer support if you suspect unauthorized access or misuse of your account.
Luma Exchange uses cookies to improve user experience, analyze traffic, and customize content. Cookies may store anonymous information such as pages visited and return visits but do not store personal data like names or passwords. You may disable cookies in your browser settings; however, this may affect site functionality.
Our mobile application may collect anonymized usage statistics to improve performance and user experience. No personally identifiable data is shared without your consent.
We will retain your personal data for as long as necessary to comply with legal obligations, resolve disputes, and enforce agreements. Once no longer needed, data will be securely deleted or anonymized.
Luma Exchange reserves the right to update this Privacy Policy from time to time. Updates will be communicated through our website or by email. Continued use of our services after such updates constitutes your acceptance of the revised policy.
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